Hello burger lovers,
As you can imagine, I visit my favourite burger joints quite regularly. Indie's, as number one and two of my list, is one of my top recommendations for friends, followers and family. I've been there quite often myself recently, and have to admit that I wasn't that satisfied anymore with both the Farmer Burger and the Hot Burger..
Evaluation:
I already criticized Indie's service, but I am clueless how a restaurant/bar can provide such a bad service to their customers over and over again. Maybe it's just me, but so far they already have forgot three times that I booked a table in advance, which is kind of embarrassing when you have to justify yourself. Once I was being ignored for quite some time before ordering, or I had to order my drink three times, only to end up not get it at all. Several times they didn't follow my order to cook the meat medium rare, but I got it well cooked instead.
All these times I told myself that it's not my place to criticize the restaurant and service, but to evaluate their burgers. But on the other hand, these things are linked to each other. I cannot recommend a restaurant where they mess up or simply forget your orders.
Don't get me wrong, the burger is still good, the toppings are very fresh and the homemade ciabatta-buns are way better than most of the other bread I had during my quest. During my last visits, I didn't like the meat that much anymore, I think they changed the seasoning which gives it a whole new taste.
Unfortunately the staff still does not tell you that you have to order a sauce for your burger. They really need to improve their service. Once upon a time I was a huge fan of their fresh burgers, but I am not anymore.
I already criticized Indie's service, but I am clueless how a restaurant/bar can provide such a bad service to their customers over and over again. Maybe it's just me, but so far they already have forgot three times that I booked a table in advance, which is kind of embarrassing when you have to justify yourself. Once I was being ignored for quite some time before ordering, or I had to order my drink three times, only to end up not get it at all. Several times they didn't follow my order to cook the meat medium rare, but I got it well cooked instead.
All these times I told myself that it's not my place to criticize the restaurant and service, but to evaluate their burgers. But on the other hand, these things are linked to each other. I cannot recommend a restaurant where they mess up or simply forget your orders.
Don't get me wrong, the burger is still good, the toppings are very fresh and the homemade ciabatta-buns are way better than most of the other bread I had during my quest. During my last visits, I didn't like the meat that much anymore, I think they changed the seasoning which gives it a whole new taste.
Unfortunately the staff still does not tell you that you have to order a sauce for your burger. They really need to improve their service. Once upon a time I was a huge fan of their fresh burgers, but I am not anymore.
7.74 was the former weighted rating for the Farmer Burger but it dropped to 7.41
8.10 was the former weighted rating for the Hot Burger but it dropped to 7.69
Indie's, I'll be watching you!
8.10 was the former weighted rating for the Hot Burger but it dropped to 7.69
Indie's, I'll be watching you!
/k
Independent Café
6, boulevard F.D. Roosevelt
2450 Luxembourg-Centre
T. 27 47 87 78
Oh yeah, waiting time is bad ...
ReplyDeleteBut they never forget my booking. We are just asked sauce if we order fries with the burgers.
But it takes easily 20mins for the burger to arrive and about 5mins for the drink, if ordered after having taken a seat 10mins ago ;)
My waiting times today:
ReplyDeleteDrink - 2 minutes
Burger (my favorite: Chickenburger) - 13 mins
Coffee: only 1 minute! I don't know how they did it, but it's real !
I think they have the best burgers and the best service in town, I really like the place .
You really had lot of strange coincidences to have such a bad service there, I don't understand. Indies is great!
maybe they read my blog and do some efforts ;)
ReplyDeleteThe best burgers are born in The New gymnase and New relais postal :)
ReplyDeleteKeep calm and make your choice